Issue with Telephone Calls

An issue has been raised that some patients who have BT landlines are not able to receive telephone calls from their practice.

BT have introduced a “Call Protect” service which appears to block certain numbers that BT have identified as nuisance callers, which unfortunately may include some practices.

Customers may not be even aware that they have been enrolled onto this service and we would advise you to contact your telephone provider if you have any questions. .

Please provide the practice with a mobile telephone number where possible. You can provide a mobile number using the change personal details section on the website.