Feedback and complaints

We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

Giving feedback

To provide feedback:

Complaints

We are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible and would ask that you contact the practice where one of our team will be happy to speak with you.

To pursue a complaint please complete the below complaints form to enable the practice to deal with your concerns appropriately: 

Further written information is available regarding our complaints policy (PDF).

How to make a complaint

If you are dissatisfied with our service we ask in the first instant you contact our practice manager who will work with you to try and resolve any issue.

Bedford Street Surgery

Tracy Blackmore
Practice manager
Bedford street surgery
Bletchley
Milton Keynes
MK2 2TX

Furzton Medical Centre

Tracy Blackmore
Furzton Medical Centre
67 Dulverton Drive
Furzton
Milton Keynes
MK4 1EW

If you still remain unsatisfied with our response you do have the right to refer your concerns on to the parliamentary and health service ombudsman for review, contact details are provided below.

Alternatively you could seek guidance from NHS Milton Keynes & Northamptonshire whose contact details are also shown below.

NHS Milton Keynes & Northamptonshire

The Parliamentary and Health Service Ombudsman

Further information about the Ombudsman is available at www.ombudsman.org.uk.

You can write to the Ombudsman at:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP