Please be aware that during Covid the majority of our appointments are telephone consultations.If we need to see you we will invite you to the practice. Please wear a face covering or mask when you attend to ensure we keep you and our staff safe. Thank you for your support during these unprecedented times
Please ensure you book appointments with the right clinician
If you are booking an appointment online for minor illness please do not book with a GP there are options to book with our urgent care practitioners .Your appointment may be moved or cancelled if it is booked inappropriately . When booking an online appointment please add the reason for your appointment to avoid you having to rebook . You may received a text message for you to complete a questionnaire for further information ahead of your appointment.
When you call for an appointment your call will be transferred to our Care Navigators on reception. At the G.P's request, they will ask for the reason you need to see a clinician today - this is so we can direct your appointment efficiently to the right clinician. We do understand that there may be times when you wish this information to remain confidential. Please do inform the care navigators if that is the case and they will enter the reason as personal .
We would like to assure you that our care navigators handle this information sensitively and use booking templates on the clinical system so the information which can be seen is sensitively recorded.
Our services page can assist you further in making this decision
We advise you to register online where possible for all of our services, if you are not able to book online please contact reception to book these appointments by telephone
If there is more than one patient that wishes to be seen please tell the receptionist at the time of booking or if you feel you may need a longer appointment with the doctor, please tell the receptionist and it will be made as a double consultation will be made for you.
We have Advanced Nurse Practitioners who are able to see and treat a range of conditions .Minor Illness , Blood pressure , Minor Injury where possible we ask that you book with the Urgent Care team in the first instant. ANP'S can be booked the same as our G.P's for a telephone callback in the first instance
When you call our team the Care Navigators will ask for brief details of your illness/ symptoms. This is at the request of our doctors to ensure that you are directed to the right clinician the first time
Blood tests should not be booked after 1.30pm with any of our nurses as they are collected from our site by pathology at 2pm each day .
We have diabetes COPD and asthma specialist nurses 2 days a week - they can be booked online or by telephone
In a number of cases it might be worth considering a consultation with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments . Practice nurse appointments are booked in advance . Nurses’ appointment times vary depending on procedure.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.