Practice values and promise to patients
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
We appreciate all feedback at the practice and this helps us to provide evidence of good practice to CQC , if you wish to leave us good feedback please do so on NHS choices reviews / Friends and Family test in the practice or by writing to the Practice Manager
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. Please see below for how to make a complaint
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent / abusive or aggressive patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. . In this situation we will notify the patient in writing or in person of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it. Our practice is extremely vigilant with this type of behaviour for the benefit of other patients and staff , all incidents are reported to the Practice Manager and discussed with the partners, who as a team will make a decision whether to remove you from our list. In some cases we reserve the right to deduct the whole family .
Data Protection and GDPR **** Please be aware we are currently updating this information and will add further information ****
Notice for patients -
Email & SMS Messaging - INFORMATION THAT WE MAY SEND YOU:
We are very mindful regarding what is sent to you through e-mail or text message. Confidentiality is of the upmost important to us.
Information that we send may include the following:
- Information and advice following any tests taken. This will not include specific results but will include information such as ‘The doctor would like you to make an appointment to see them’, ‘Please pick up a prescription’, alternatively your doctor may choose to contact you in person.
- Appointment reminders
- Very occasional information on Health campaigns that you are eligible for or may be interested in i.e. flu vaccinations or NHS Health Checks
We will not share your contact information with any marketing organisations. Only trusted organisations who are involved in your care will have access to these details. Please see our ‘How We Use Your Health Information’ leaflet for more details, which is available from reception in the Information Zone.
It is important that we are able to send you this information electronically via email or text message however you are able to opt out of this service at any time by contacting a member of our reception team.
Analytics work with Optum
As a member of the MKGP+ Federation, we are working with Optum International (UK) to conduct a one-off piece of analytics work to support the care and treatment of the population registered with GPs in Milton Keynes. A small number of analytics specialists from Optum in the UK team, all of whom are based in the UK, will have access to pseudonymised data. This means that Optum will not be able to identify any individual and the data they receive will ensure anonymity. Optum has a long track record of working with and within the NHS and are fully compliant with all necessary data protection laws. Once the work with Optum is complete, they will delete the data from their systems. Patients who have chosen not to share their data will be excluded from the extract at source and their data will never be extracted from the GP system.
Guide dogs policy
How to make a complaint