This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

 

All of our patients have an accountable named GP who is responsible for overall care. If you are unsure who this is please ask next time you visit the practice. If you have a preference to which GP that is please contact the practice.

 

Furzton Medical centre will introduce a new role of a nurse practitioner from April 2016 , if you have a minor illness we would recommend first you speak to your local pharmacy and if required book an appointment with our nurse practitioner there are a number of conditions she is able to prescribe for please check with reception upon booking.

Do we have your upto date contact details ? please ensure you provide the practice with any changes

Practice Policies

Practice values and promise to patients

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Good feedback

We appreciate all feedback at the practice and this helps us to provide evidence of good practice to CQC , if you wish to leave us good feedback please do so on NHS choices reviews / Friends and Family test in the practice or by writing to the Practice Manager

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. Please see below for how to make a complaint

Unreasonable behaviour  

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent / abusive or aggressive patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. . In this situation we will notify the patient in writing or in person  of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it. Our practice is extremely vigilant with this type of behaviour for the benefit of other patients and staff , all incidents are reported to the Practice Manager and discussed with the partners, who as a team will make a decision whether to remove you from our list. In some cases we reserve the right to deduct the whole  family .

Chaperone Policy

  Chaperone Policy

Guide dogs policy

How to make a complaint

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website